Archived: Quinborne Medical Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Quinborne Medical Practice on 20 November 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Patients’ needs were assessed and care delivered in line with current evidence based guidance.
• Staff had the skills, knowledge and experience to deliver effective care and treatment and worked with other health and care professionals to meet those needs.
• Patients said they were treated with compassion, dignity and respect and that they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said they found it easy to make an appointment. Urgent appointments were available the same day. The practice regularly reviewed appointment capacity and worked flexibly to meet patient needs.
• The practice had good facilities and was well equipped to treat patients.
• There was a clear leadership structure and staff felt supported by management and senior partners. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour. There was a culture of openness and honesty.

The areas where the provider should:

• Establish systems for the ongoing monitoring of staff registration with their appropriate professional bodies.

• Maintain version control of policies so that it is clear to staff that they are referring to the latest policies and guidance.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice