We carried out a review of the data available to us about Hillfoot Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hillfoot Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection at Hillfoot Surgery on 27 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to comment on care was available in the patient information leaflet. We saw that information on how to complain was not clearly displayed in the patient areas. We saw evidence that improvements were made to the quality of care as a result of complaints and concerns.
The appointment system had recently been changed to accommodate patients’ needs. People told us access to appointments was improving, though not necessarily with the GP of their choice. Telephone triage was offered, and urgent appointments were available the same day.
The practice was open between 7.30am and 7.30pm Monday to Friday. The premises were well equipped and appropriate for treating patients and meeting their needs.
There was a clear leadership structure and staff felt supported by GP partners and management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The provider should:
Take steps to improve the provision of information on how to complain in the patient areas in the practice and on the practice website.
Chief Inspector of General Practice