Updated 7 January 2020
Welbeck Road Health Centre is registered with the Care Quality Commission as a partnership consisting of three GPs and a Business Manager. It is registered to carry out the following regulated activities - diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures, and the treatment of disease, disorder or injury.
The practice has a contract with NHS Derby and Derbyshire CCG to provide Personal Medical Services (PMS) and offers a range of local enhanced services.
Welbeck Road Health Centre was purpose-built in 2006 and is situated in Bolsover in North East Derbyshire. There is also a branch site located in the nearby village of Glapwell. The practice serves a former mining area, and the catchment area incorporates rural areas as well as those living in the town of Bolsover and nearby villages. It is a dispensing practice for approximately one third of registered patients (those who reside more than one mile from an independent pharmacy).
The practice had 11,177 registered patients on the day of our inspection. The age profile of patients is mostly in alignment with national averages.
Average life expectancy is 77.5 years for men and 82 years for women, compared to the national average of 79 and 83 years respectively.
The general practice profile shows that 57% of patients registered at the practice have a long-standing health condition, compared to 54% locally and 51% nationally. Clinical prevalence was mostly above national averages for most disease areas.
The practice scored four on the deprivation measurement scale; the deprivation scale goes from one to 10, with one being the most deprived. Income deprivation affecting children at 23.3%, exceeded local (17.1%) and national (19.9%) averages. People living in more deprived areas tend to have greater need for health services.
The National General Practice Profile describes the practice ethnicity as being predominantly white at 98.4% of the registered patients, 0.7% Asian, 0.5% mixed race and 0.3% black.
There are three female GP partners working at the practice and six salaried GPs (five female GPs and one male GP). As a training practice, there are also GP registrars working at this practice. The nursing team consists of two nurse practitioners (one of whom is the nurse manager), a practice matron, and two practice nurses. There is a healthcare assistant and a phlebotomist. The practice also employs a full-time clinical pharmacist.
The non-clinical team is led by a business manager who is also a partner, supported by an assistant practice manager and an office supervisor, with a team of 14 administrative and secretarial staff, which includes a practice employed care co-ordinator. In addition, there is a pharmacy technician employed as the dispensary supervisor, who manages a team of seven dispensary staff members.
The practice opens Monday to Friday from 8am until 6.30pm with extended access opening hours on Wednesday and Thursday evenings from 6.30pm to 8pm. The late opening was also offered until 8pm every third Friday, and patients could access later appointments at other practices participating in the local extended access scheme until 8pm on Mondays, Tuesdays and on two out of every three Friday evenings. Additionally, patients could access an appointment on Saturday mornings between 8am and 11.15am at another GP practice as part of the extended access scheme. Appointments were also available on Sundays and bank holidays as part of the same scheme, although this element had been sub-contracted to Derbyshire Health United (DHU).
The surgery closes on the second Wednesday afternoon between 12.30pm and 5pm on most months of the year for staff training. When the practice is closed, out of hours cover for emergencies is provided by DHU.