The Care Quality Commission
  • Doctor
  • GP practice

The Ross Practice

Overall: Good read more about inspection ratings

Keats House, Bush Fair, Harlow, Essex, CM18 6LY (01279) 215354

Provided and run by:
The Ross Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Ross Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Ross Practice, you can give feedback on this service.

16 January 2020

During an annual regulatory review

We reviewed the information available to us about The Ross Practice on 16 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

15 December 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Ross Practice on 15 December 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had the skills, knowledge and experience to deliver effective care and treatment, however not all staff had received dedicated infection control and prevention training.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said there was a delay if they wanted to make an appointment with a named GP. Urgent appointments were available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The practice obtained and acted upon feedback from the ‘Friends of the Ross Practice’ group. The ‘friends’ group supported the practice by raising money to buy equipment for the practice to use to benefit the patients. The practice was in the process of forming a PPG.
  • There was limited awareness of Duty of Candour, however the provider had plans to improve this awareness and staff we spoke with told us that they would highlight any concerns they had regarding service provision.

The area where the provider should make improvements is:

  • Ensure that any references accepted verbally are documented and the paperwork kept in the relevant staff member’s personnel file.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice