The Care Quality Commission
  • Doctor
  • GP practice

Swiss Cottage Surgery

Overall: Good read more about inspection ratings

2 Winchester Mews, Swiss Cottage, London, NW3 3NP (020) 7722 2772

Provided and run by:
Swiss Cottage Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Swiss Cottage Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Swiss Cottage Surgery, you can give feedback on this service.

16 October 2019

During an annual regulatory review

We reviewed the information available to us about Swiss Cottage Surgery on 16 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

16 June 2916

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Swiss Cottage Surgery on 16 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. However staff had not undertaken formal adult safeguarding or Mental Capacity Act training. Awareness was shown of each of these subjects.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Some of the written practice policies did not reflect practice and were in need of some revision.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Review policies to ensure they reflect what is happening in practice and ensure there are no discrepancies. For example ensuring the right level of safeguarding training is displayed in the procedure.

  • Ensure all staff receive formal Mental Capacity Act and adult safeguarding training.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice