The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Aspire Home Care

9 Elizabeth Place, Sompting, West Sussex, BN15 9UJ 07702 479729

Provided and run by:
Aspire Home Care Limited

All Inspections

14 June 2013

During a routine inspection

We spoke with two people who used the service and four relatives. People were happy with the care and support they received and said the service was "Great," "Excellent" and "Absolutely brilliant." One relative commented, "I can't believe how lucky we are." Another relative said, "It's nice to have someone who cares like that." People told us that both managers had discussed their needs with them and the care they received reflected this. People said that the care they received was consistent, including the times that staff came to visit them.

We found that people were included in decisions about their care needs and that their consent was sought. People's care was planned and delivered in line with their individual needs and preferences. People had detailed, individualised care plans which were kept up to date.

People told us that they felt safe being supported by Aspire Home Care. All staff had received training and information related to safeguarding vulnerable adults to ensure they could identify and address any safeguarding concerns. Staff had full pre-employment checks to ensure they were of good character.

Staff were given appropriate training and support to fulfil their roles safely. All staff had access to mandatory training as well as specialised training related to people's needs.

The provider had an effective system and plan in place to assess and monitor the quality of service that people received.