The Care Quality Commission
  • Doctor
  • GP practice

The Groves Hinchley Wood

Overall: Good read more about inspection ratings

3 - 4 Station Approach, Hinchley Wood, Esher, KT10 0SP (020) 3836 7090

Provided and run by:
The Groves Medical Centre

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Groves Hinchley Wood on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Groves Hinchley Wood, you can give feedback on this service.

12 February 2020

During an annual regulatory review

We reviewed the information available to us about The Groves Hinchley Wood on 12 February 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

15 Jan 2019

During a routine inspection

We carried out an announced comprehensive inspection at The Groves Hinchley Wood on 15 January 2019 as part of our inspection programme. We had inspected the practice, under its previous name, The Lantern Surgery, in September 2017, where the practice was rated as Good.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • There was a clear leadership structure and staff felt supported by management.
  • Staff worked well together as a team and all felt supported to carry out their roles. There was a strong team ethos and culture of working together for a common aim.
  • The practice had created a website where patients were able to e-mail Doctors. E-mails were answered daily and the practice provided evidence to demonstrate that this had significantly reduced the number of phone consultations, visits to the practice and appointments required.

Whilst we found no breaches of regulations, the provider should:

  • Review and continue to monitor cervical smear screening to meet Public Health England screening rates.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice