The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: St Luke's Medical Centre

53 Cainscross Road, Stroud, Gloucestershire, GL5 4EX (01453) 763755

Provided and run by:
St Luke's Medical Centre

All Inspections

31 July 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of patients who used the service. We reviewed records and systems, we visited the branch location situated in Tuffley and we also sat in on a practice management meeting. We spoke with five patients who used the service, and observed interaction between staff and patients. We spoke with staff that included; the practice manager, a practice nurse, reception staff, the reception manager and a salaried GP.

The appointment system in the practice had worked well for patients. Patient's care needs had been assessed; they had time to discuss their health care issues, and had been fully involved in making decisions about their care and treatment.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Staff had the skills to meet the needs of the patients and their performance was monitored.

There were systems in place to monitor the quality of the service provided and patients felt able to give feedback about the service they had received.