22 September 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Lower Broughton Medical Practice 4 on 22 September 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
- Risks to patients were assessed and well managed.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they found it easy to make an appointment and that there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
We saw one area of outstanding practice:
- There is a weekly “welfare rights/citizen advice/debt advisory” clinic at the health centre for patients. This is well used and the health centre is one of the highest referrers into this service.
However there were areas of practice where the provider needs to make improvements.
Importantly the provider should :
- Ensure that there is a record of all meetings that take place both internal and external to the practice and actions from these meetings are recorded.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice