We carried out a review of the data available to us about Portland Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Portland Medical Practice, you can give feedback on this service.
We carried out an announced comprehensive inspection at Portland Medical Practice on 5 July 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The practice had implemented an automated telephone system called ‘patient partner’ which allowed patients to book, check and cancel appointments and request repeat prescriptions 24 hours a day, seven days a week without the need to speak to a member of the reception team.
The practice provided a touch screen tablet at the reception desk which provided a translation service in numerous different languages for patient and staff use. This was also voice activated and enabled patients to talk into the tablet and translated speech to the receptionist. The reception staff were also able to use this as a translation tool to speak back to the patient.
Chief Inspector of General Practice
City Medical Practice provides a range of primary care medical services to approximately 9,120 people from a purpose built surgery. The practice has a branch surgery at Newlands Heath Health Centre, 34 Newland, Lincoln LN1 1XP. Patients are able to attend either surgery.
During our visit we spoke with 25 patients who used the service and met with seven members of the Patient Participation Group. We spoke with eight members of staff. We also looked at procedures and systems used and considered whether the practice was safe, effective, caring, and responsive to patients’ needs and well led.
All of the patients we spoke with were very complimentary about the care and treatment they had received and said that the practice provided a satisfactory service for them. Patients reported they had been treated with respect by attentive staff. We saw that the results of patient surveys carried out by the practice, showed that patients were pleased with the service they had received and that the provider had responded to their views and complaints.
City Medical Practice was safe. There were appropriate safeguarding procedures in place. Medicines were managed safely, the practice was clean and hygienic and there were arrangements in place to respond to emergencies.
The practice was effective and had procedures in place that ensured care and treatment was delivered in line with appropriate standards. Staff were trained to work effectively and there were links with other providers in the area.
The practice was caring. Patients were treated attentively and with dignity and respect. Patients spoke very positively of their experiences and of the care and attention offered by staff. The GPs provided personal intervention in patients' end of life care.
The practice was responsive to patients’ needs and met the needs of patient groups within its local population, such as patients from particular ethnic backgrounds. The practice had an accessible appointments system and was also accessible to patients with limited mobility and to those whose first language was not English.
The practice was well led and there was a philosophy of attentive care that was shared by all staff. There was an active patient representation group in place. There were effective governance procedures in place and a system of using information from patients and from records to monitor the effectiveness of the practice.