17 September 2015
During a routine inspection
Letter from the Chief Inspector of General Practic
We carried out an announced comprehensive inspection Dr D Dhaduvai & Dr S Chaudhuri’s practice on 17 September 2015. Overall the practice is rated as good.
Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.
- Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
- Risks to patients were assessed and well managed.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
- Regular multi-disciplinary team meetings were in place at the practice.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
However there were areas of practice where the provider needs to make improvements.
Importantly the provider should
- Ensure that safeguarding is a standing item on the agenda of formal clinical meetings and that a more formal register is kept of vulnerable adults.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice