Archived: Shekar et al Also known as Minden Family Practices - Shekar Practice

Updated 19 January 2018

Moorgate Primary Care Centre, 22 Derby Way, Bury, Greater Manchester BL9 0NJ is located in Bury town centre, within the Bury Clinical Commissioning Group.

The practice is responsible for providing treatment to 7661 patients.

The age profile of the practice population is broadly in line with the CCG averages. Information taken from Public Health England placed the area in which the practice is located as fourth on the deprivation scale of one to ten. (The lower the number the higher the deprivation). In general, people living in more deprived areas tend to have greater need for health services.

Updated 19 January 2018

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection, 12 May 2015 the overall rating was Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. While there was evidence to demonstrate the practice staff had learned from incidents and changed their practices and improved their processes, there were some area that needed improvement. For example, in light of there being over 7,000 patients registered with the practice, there was a low number of significant events recorded. This meant that issues were possibly not being identified for the purpose of reviewing and improving the quality of the service.

• The practice carried out regular clinical audits to review the effectiveness and appropriateness of the care it provided and to ensure that care and treatment was delivered according to evidence- based guidelines. A plan of future audits was not in place and we found that clinical audits could be improved upon with more focus on patient outcomes.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

• Staff were well supported and supervised.

• Patient feedback about the service was overwhelmingly positive.

• A member of the non-clinical staff acted as a cancer and carers champion.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 19 January 2018

Updated 19 January 2018

Updated 19 January 2018

Updated 19 January 2018

Updated 19 January 2018

Updated 19 January 2018