Wellspring Recruitment and Care Services Limited

Wellspring Recruitment and Care Services Limited is a domiciliary care agency that was providing personal care to one person at the time of the inspection.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service

People told us people they were happy with the care and support they received because they felt safe and all their needs were met by kind and caring staff.

Risks to people were assessed and regularly reviewed. Staff understood the actions needed to minimise the risk of avoidable harm including the prevention of avoidable infection. Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor

practice.

People praised the registered manager of the service and agreed that they were approachable, knowledgeable, fair and did their job well. The staff worked well together and supported the registered manager.

Staff were committed to providing a high-quality service. They had undertaken training so that they were skilled and knowledgeable to effectively meet people’s needs. Staff understood their responsibilities to report any concerns.

Staff encouraged people to be as independent as possible and respected people’s privacy and dignity. Staff knew people well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were given choices about the way in which they were cared for. Staff listened to them and knew their needs well. Care plans contained information about the person’s individual support needs and preferences in relation to their care and we found evidence of good outcomes.

Recruitment practices were safe and relevant checks had been completed before staff worked at the service.

People told us that staff were able to meet their needs and were respectful of their individual preferences. People confirmed the service did not miss any care calls and that staff were always on time.

People received care and support from a small group of staff, which provided consistency.

The registered manager of the service actively sought the views of people and their relatives about the running of the service and they dealt promptly with any concerns that people raised.

The provider had systems in place to monitor and improve the quality and safety of the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Rating at last inspection

The service was unrated at the last inspection because of insufficient evidence (13 March 2019.)

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information, we may inspect sooner.

• Wellspring is a domiciliary care agency that was providing personal care to one person at the time of the inspection. This care was provided by the registered manager.

• For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

• People told us they felt safe at the service. People were safeguarded from the risk of abuse at the service.

• Risk assessments were in place and reduced people’s known risks.

• Safe recruitment practices were followed to ensure vulnerable people were kept safe.

• Medicines were not managed by the service but appropriate risk assessments were in place where people self-managed.

• The registered manager had completed appropriate training that was up to date.

• People received an initial assessment of their needs.

• Consent to care and treatment was sought before care began.

• People were supported to eat and drink healthily and were monitored where they were at risk of dehydration.

• People were encouraged to be independent and to make their own choices.

• Care plans contained people’s preferences, likes and dislikes.

• People gave positive feedback on the management of the service and the service they received.

Rating at last inspection:

• The service was registered by CQC on 5 December 2012. This is the service’s first inspection since registration.

Why we inspected:

• This was a planned comprehensive inspection based on CQC's scheduling process to check the safety and quality of care people received.

Follow up:

• We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.