Background to this inspection
Updated
27 August 2014
Holland Park Surgery is a general practice (GP) surgery located in the London borough of Kensington and Chelsea.
The surgery is a member of the NHS West London Clinical Commissioning Group (CCG) which is responsible for making sure that the people living within the Royal Borough of Kensington and Chelsea, and Queen’s Park and Paddington (within Westminster City Council area), have access to the healthcare services they need. The Royal Borough of Kensington and Chelsea is an urban area, and one of the most densely populated in the United Kingdom. Compared to the England average there is a far higher proportion of 20-39 year old people living in the area.
The practice operates from a single premises located opposite Holland Park underground station. The practice currently has about 9000 patients on its list. The practice staff included principal and salaried GPs, trainee GPs, nursing staff, practice manager, healthcare assistant, receptionists and administrative staff.
The service is registered with the Care Quality Commission (CQC) to provide the regulated activities of diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder and / or injury.
Updated
27 August 2014
Holland Park Surgery is a general practice (GP) surgery that operates from a single premises located opposite Holland Park underground station, in the London borough of Kensington and Chelsea. The practice currently has about 9000 patients on its list. The service is registered with the Care Quality Commission (CQC) to provide the following regulated activities: diagnostic and screening procedures; maternity and midwifery services; and treatment of disease, disorder and / or injury.
All the patients we talked with were very happy with the care they received. We received positive comments about the care and service provided by the surgery.
The senior GP partners provided a visible leadership and staff we spoke with told us they were very approachable. There was a strong focus on staff training and professional development. One of the GP principals is the North West London Clinical Commissioning Group (CCG’s) clinical lead for IT and a member of their Quality, Patient Safety and Risk (QPSR) Committee.
We found that Holland Park Surgery provided a well-led service which was safe, effective, caring and responsive to people’s needs.
People with long term conditions
Updated
27 August 2014
The service was safe, effective, caring, responsive and well led for people with long-term conditions.
People in this population group received safe and effective care which was based on national guidance. Care was tailored to people’s needs, had a multi-disciplinary input and was reviewed regularly.
Families, children and young people
Updated
27 August 2014
The service was safe, effective, caring, responsive and well led for mothers, babies, children and young people.
The practice followed national guidance and staff were aware of their responsibilities and the various legal requirements in the delivery of care to people in this population group. Staff worked with other health and social care providers to provide a safe care.
Updated
27 August 2014
The service was safe, effective, caring, responsive and well led for people aged 75 and over.
Older people were cared for with dignity and respect. The practice was well-led and responsive to older people’s needs, followed national guidance and worked with other health and social care providers to provide a safe care.
Working age people (including those recently retired and students)
Updated
27 August 2014
The service was safe, effective, caring, responsive and well led for working age people.
The practice was well-led, had a good structure and governance arrangements. There was an appropriate system of receiving and responding to concerns and feedback from patients in this group who had found difficulty in getting appointments
People experiencing poor mental health (including people with dementia)
Updated
27 August 2014
Overall the service was safe, effective, caring, responsive and well led for people experiencing poor mental health
The practice ensured that good quality care was provided for patients with mental health illnesses. The practice was well-led, responsive to patients’ needs and staff told us that they worked with other professionals and community teams to ensure a safe, effective and co-ordinated care.
People whose circumstances may make them vulnerable
Updated
27 August 2014
The service was safe, effective, caring, responsive and well led for people in vulnerable circumstances who may have poor access to primary care.
There were good governance arrangements in place, the practice was well-led and staff had been provided training on safeguarding vulnerable adults and child protection. Staff we spoke with were aware of the safeguarding policies and processes and knew what action to take if they needed to raise an alert.