The Care Quality Commission
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  • GP practice

Archived: Dr Kumar & Partners Also known as Evington Medical Centre

Overall: Good read more about inspection ratings

Evington Medical Centre, 2-6 Halsbury Street, Leicester, Leicestershire, LE2 1QA 0844 477 3587

Provided and run by:
Dr Kumar & Partners

All Inspections

04 November 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We inspected this practice on 04 November 2014 as part of our new comprehensive inspection programme. Overall this practice is rated as good.

Specifically, we found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also good for providing services for older people, people with long term conditions, families, children and young people, working age people (including those recently retired and students), people whose circumstances may make them vulnerable.

Our key findings were as follows:

  • Patients said clinicians treated them with compassion, dignity and respect and that they were involved in decisions about their care and treatment.
  • Effective safeguarding policies and procedures were in place and were fully understood and implemented by staff.
  • There was a multi-disciplinary collaborative approach to care and treatment with good use of multi-disciplinary meetings (MDT).
  • New patient packs were translated into different languages to meet the needs of the individual patient.
  • The practice was part of a scheme to avoid unplanned admissions. This focussed on coordinated care at home for the most vulnerable patients.
  • Patients’ spiritual, ethnic and cultural needs were considered and understood. The practice could access telephone translation services, face to face interpreters and multi-lingual staff.
  • Leadership roles and responsibilities were being established and defined with clear lines of accountability.

In addition the provider should:

  • Ensure that fire risk assessments for both sites include action plans and review dates.
  • Ensure that clinical audit cycles are completed to demonstrate the impact achieved for patients and to facilitate on going quality improvement.
  • All forms of patient information should be updated to provide current information to patients.
  • Arrange for reception staff to receive additional training and support to improve the service they deliver.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

7 January 2014

During an inspection in response to concerns

This inspection was carried out in response to information of concern shared with us by NHS England. During the inspection we spoke with 14 patients, two doctors and six members of staff. Prior to our inspection we spoke with a spokesperson from the patient participation group (PPG) who was also a patient. PPGs are an effective way for patients and GP practices to work together to improve the service and to promote and improve the quality of care. One patient told us, 'The receptionists take half the pain away before you see the doctor. They're wonderful'. Another patient told us, 'Dr X was excellent today. I discussed all the problems I needed to. Dr X was very nice'.

Patients told us they experienced care, treatment and support that met their needs but sometimes had to wait a while to go in to see the doctor.

We saw that all staff had received training in safeguarding children and vulnerable adults at a level appropriate to their role. Staff were aware of the appropriate agencies to refer safeguarding concerns to ensure that patients were protected from harm.

We saw the provider had an effective system to regularly assess and monitor the quality of the service that patients received. We saw that they worked with the PPG to effectively gather and act on the views of patients who used the service.