The Care Quality Commission
  • Doctor
  • GP practice

Greenside Medical Practice Also known as Greenside Group Practice

Overall: Good read more about inspection ratings

88 Greenside Road, Croydon, Surrey, CR0 3PN (020) 8240 0072

Provided and run by:
Greenwood Group

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Greenside Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Greenside Medical Practice, you can give feedback on this service.

28 September 2021

During an inspection looking at part of the service

We carried out an announced follow-up inspection at Greenside Medical Practice on 28 September 2021 to review the concerns found at our previous inspection on 8 May 2019.
We based our judgement of the quality of care at this service on a combination of:
• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall

We rated the practice as good for providing safe services because:

  • All areas of risk had been resolved in relation to infection control.

We rated the practice as good for providing effective services because:

  • The practice provided evidence that the care of patients in three population groups had improved and was either meeting or just under national targets.

The practice also provided evidence that it was monitoring patient satisfaction and using the feedback to drive improvements.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.


Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care.

8 May 2019

During a routine inspection

We carried out an announced comprehensive inspection at Greenside Medical Practice on 8 May 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as requires improvement overall.

We rated the practice as requires improvement for providing safe services because:

  • There were some areas of risk that were not effectively managed, related to risks in the building managed by another organisation, particularly from fire, infection and electrical device safety.

We rated the practice as requires improvement for providing effective services because:

  • There was evidence that the care of patients in three population groups (people with long term conditions, families, children and young people and people whose circumstances make them vulnerable) did not meet national targets or was below average. The practice had actions underway to improve care, but these had not yet led to evidence of sufficient improvement.

We rated the practice as good for providing caring and responsive services because:

  • Staff generally dealt with patients with kindness and respect and involved them in decisions about their care, although satisfaction with healthcare professionals was lower at Country Park Practice than at Greenside Medical Practice.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way. Although satisfaction with phone access at Country Park and appointment access at Greenside Medical Practice was below average, we saw evidence of the actions the practice had taken, and the practice was confident that the results would improve in the next patient survey (due to be published July 2019).

The areas where the provider must make improvements are:

  • Ensure that care and treatment is provided in a safe way.

(Please see the specific details on action required at the end of this report).

The areas where the provider should make improvements are:

  • Monitor patient satisfaction and take action where survey data indicates.
  • Continue to implement action plans to improve the care of patients with diabetes, childhood immunisations, health checks for patients with a learning disability and cancer screening.
  • Review whether the training completed by the health care assistant meets the Care Certificate standards.
  • Review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is made available to them.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care.

16 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection on 16 June. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Arrange for a fire risk assessment to be carried out at the Greenside Road Practice.

  • Ensure annual infection control audits are carried out.

  • Review patient experience of booking routine appointments further to patient feedback during the inspection.

  • Review how they identify carers to ensure their needs are known and can be met.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

4 November 2013

During a routine inspection

During the inspection we spoke with the registered manager, they were a General Practitioner (GP) at the practice. We also spoke with another GP, the practice manager, the assistant practice manager, a receptionist and four patients who used the practice.

One patient told us, 'I am very happy with the practice, the GP's and reception staff are very nice. The GP always listens to me and explains what treatment I need and what the outcome might be'. Another patient said 'I have been coming here for twenty five years and I would recommend the practice to anyone. The GP is very reassuring and I am always treated with dignity and respect. The GP made a referral for me and I am sure that saved my life'. Another patient said 'Not everybody can say that they like going to see the doctor but I am very happy to come here because the staff get on well with people'. Another patient said 'The GPs are good at listening and explaining things, they are kind and respectful however I feel they can rush the appointments a bit'.

We saw that the practice had safeguarding policies that related to adults and children and there was a lead contact for each of these at the practice.

We saw the practice was clean and well maintained throughout. Patients said the practice was always clean and tidy.

We saw that the practice had effective systems in place to regularly assess and monitor the quality of service that people received. We found that patient's views were taken into account to improve the practice for patients.