• Doctor
  • GP practice

Liverpool House Surgery

Overall: Good read more about inspection ratings

69 Risedale Road, Barrow In Furness, Cumbria, LA13 9QY (01229) 832232

Provided and run by:
Liverpool House Surgery

Latest inspection summary

On this page

Background to this inspection

Updated 17 May 2018

Liverpool House Surgery is situated in the town centre of Barrow-in-Furness, Cumbria. The practice provides services to approximately 5,200 people in the town and surrounding villages, from one location:

  • 69 Risedale Road, Barrow in Furness, Cumbria, LA13 9QY.

We visited this address on this inspection.

The practice team comprises two GP partners (one female, one male), two practice nurses (both female), one healthcare assistant, a phlebotomist, a practice manager, a reception manager, plus six reception staff.

Opening times at the practice are between 7.30am and 6.30pm on Monday, Wednesday and Friday and from 8am to 6.30pm on Tuesday and Thursday. It is closed at weekends. Outside of these times, a pre-recorded message directs patients to 999 emergency services, NHS 111 or out-of-hours providers, as appropriate.

Liverpool House Surgery is housed in former commercial premises. Services are provided over two floors, and there is adequate provisions for patients with mobility difficulties to be seen on the ground floor. There is a disabled WC, wheelchair and step-free access. On-street car parking is available outside of the practice premises.

Information taken from Public Health England places the area in which the practice is located in the third most deprived decile. In general, people living in more deprived areas tend to have greater need for health services.The service for patients requiring urgent medical attention out of hours is provided through the NHS 111 service and Cumbria Health on Call.

The practice provides their services under a General Medical Services (GMS) contract to patients and is part of the NHS Morecambe Bay clinical commissioning group (CCG).

Overall inspection

Good

Updated 17 May 2018

This practice is rated as Good overall. (Previous inspection November 2014 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced inspection at Liverpool House Surgery on 6 April 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. They ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice