The Care Quality Commission
  • Doctor
  • GP practice

Dr Patel and Partners

Overall: Good read more about inspection ratings

70 Broom Lane, Rotherham, South Yorkshire, S60 3EW (01709) 724738

Provided and run by:
Dr Patel and Partners

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Patel and Partners on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Patel and Partners, you can give feedback on this service.

27 September 2019

During an annual regulatory review

We reviewed the information available to us about Dr Patel and Partners on 27 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

9 August 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Patel and Partners on 18 October 2016. The overall rating for the practice was Good but with Requires Improvement for safety. The full comprehensive report on the October 2016 inspection can be found by selecting the ‘all reports’ link for Dr Patel and Partners on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 9 August 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 18 October 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is rated as good.

Our key findings were as follows:

  • Staff had completed safeguarding training and GPs were trained to child safeguarding level three and nurses to level two.

  • Staff had completed infection prevention and control (IPC) training and clinical staff had completed training to level two.

  • New flooring was fitted in rooms used to carry out treatments, such as cytology and phlebotomy.

  • Storage of clinical waste in the practice had been risk assessed and some action had been taken to minimise risks.

  • Arrangements for storage and transportation of blank prescription forms had been risk assessed and procedures brought into line with NHS Protect: Security of prescription forms guidance.

  • The provider had implemented NICE guidelines in relation to disposal of sharps boxes.

  • Staff immunity status was obtained for all staff in line with the recommendations.

  • The provider had provided basic life support training for all staff and made arrangements to provide this training annually.

  • The practice had reviewed the arrangements for provision and storage of emergency medicines to minimise the risk of confusion in an emergency situation.

  • The provider had reviewed and improved systems to identify patients as carers. A member of staff from the staff reception team had taken responsibility to improve systems to identify carers. They had widely advertised for carers to identify themselves to the practice through posters and reception staff prompts and recorded this role on patient notes. At the last inspection they had only identified 59 patients as carers but since the last inspection they had identified 773 carers which equated to 5.9% of the patient population.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

  • Provide evidence of, at least weekly, checks of emergency equipment.

  • Maintain a record of fire alarm testing at the branch site.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

18 October 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Patel and partners on 18 October 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Staff displayed a good level of knowledge of what constituted a significant event and the importance of reporting these.
  • Systems were in place to safeguard patients although we could not be assured clinical staff had received the appropriate level of training.
  • There were some systems in place to assess and mange risks to patients. However, there were shortfalls in areas relating to infection prevention and control (IPC), emergency equipment and staff training.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had received training to provide them with skills, knowledge and experience to deliver effective care and treatment. However, we could not be assured training was adequately monitored and training was kept up to date.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Although a number of improvements had been made to the appointment system to address concerns patients said they did not always find it easy to make an appointment. Urgent appointments were available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make improvement are

  • All GPs must be trained to child protection or child safeguarding level three and nurses to level two.
  • All staff must undertake infection prevention and control training.
  • The carrying out of treatments, such as cytology and phlebotomy, in carpeted rooms and storage of clinical waste in the practice must be risk assessed and action taken to minimise risks.
  • Arrangements for storage and transportation of blank prescription forms must be risk assessed and procedures brought into line with NHS Protect: Security of prescription forms guidance.

The areas where the provider should make improvement are

  • The provider should take account of the Department of Health guidance: HBN 00-09 - Infection control in the built environment, in relation to flooring in treatment areas and hand washing facilities and develop and implement an action plan to improve these areas.
  • The provider should take account of and implement the NICE guidelines: Healthcare-associated infections: prevention and control in primary and community care, in relation to disposal of sharps boxes.
  • Staff immunity status should be obtained for all staff in line with the recommendations in the Public Health England: Green Book to identify if all staff who may have contact with patients, including those not directly involved in patient care, are up to date with routine immunisations, for example, tetanus diphtheria, polio and MMR.
  • The provider should maintain a record of fire alarm testing at the branch site.
  • The provider should take account of recommendations by the Resuscitation Council in respect of basic life support training for all staff and provide this training annually and provide evidence of, at least weekly, checks of emergency equipment.
  • The practice should review the arrangements for provision and storage of emergency medicines to minimise the risk of confusion in an emergency situation.
  • Systems for recording staff training should be reviewed and improved so staff training can be effectively monitored.
  • The provider should review systems to identify patients as carers.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

5 November 2013

During a routine inspection

The practice consisted of two medical centres. On this occasion we visited the medical centre at Broom Lane, but reviewed records pertaining to both surgeries.

Patients expressed their views and were involved in making decisions about their care and treatment.

Patients' needs were assessed and treatment was planned and delivered in line with their individual needs. The five patients we spoke with commented positively about the service they had received. They told us their treatments were clearly explained and raised no concerns about how they were treated. One person told us, 'They are very good. I would recommend them. They are very efficient and always sort our problems out.'

Patients and staff were protected from the risk of infection because appropriate guidance was available and had been followed. They told us the practice was always clean and well maintained.

Staff received appropriate professional development. We saw staff had accessed various training so they could meet patients' needs and maintain their qualifications.

The practice had an effective well organised system to regularly assess and monitor the quality of service that patients received. Patients we spoke with told us that overall they were happy with the service they received.