Archived: Eden Terrace Surgery

Eden Terrace Surgery is situated near to the centre of Sunderland. The practice does not have any branch surgeries.

As part of the inspection process, we contacted a number of key stakeholders and reviewed the information they gave to us. This included the local Clinical Commissioning Group (CCG) and the NHS Local Area Team (LAT). Before the inspection we held a listening event where members of the public could tell us about their experiences of GP services within Sunderland. We also asked patients prior to our visit to complete CQC comment cards about their experiences of the service they had received. We spoke with representatives from the Patient Participation Group (PPG) and patients attending for appointments during the inspection. We spoke with all of the staff working in the practice on the day of the inspection.

We found that processes were in place to identify unsafe practices, and measures were put in place to prevent avoidable harm to people. The practice learned from incidents and took action to prevent a recurrence.

Care and treatment was delivered in line with current published best practice. Patients’ needs were being met and referrals to other services were made in a timely manner. The practice was regularly undertaking clinical audit.

All of the patients we spoke with said they were treated with respect and dignity by the practice staff at all times. Patients also reported they felt involved in all decisions surrounding their care or treatment.

Patients said they were satisfied with the appointment systems operated by the practice. The practice had a policy for handling any concerns or complaints people raised. The practice responded to the needs of their practice population.

There was an established management structure within the practice. Staff demonstrated an understanding of their areas of responsibility and reported feeling supported, motivated and valued by their peers.

The practice was safe, effective, caring, responsive and well led for all population groups.

Regulated activities

The practice registered with the Care Quality Commission (CQC) on 1 April 2013 to deliver care under the following regulated activities:-

• Diagnostic and screening procedures;
• Family planning;
• Maternity and midwifery services;
• Surgical procedures;
• Treatment of disease, disorder or injury.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.