High Street Surgery

Updated 27 December 2018

Updated 27 December 2018

We carried out an announced comprehensive inspection at High Street Surgery on 27 June 2018. The overall rating for the practice was good with requires improvement for providing well-led services. The full comprehensive report on the 27 June 2018 inspection can be found by selecting the ‘all reports’ link for High Street Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 4 December 2018 to confirm that the practice had made the recommended improvements that we identified in our previous inspection on 27 June 2018. This report covers our findings in relation to those improvements made since our last inspection.

Overall the practice is rated as good.

Our key findings were as follows:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• There were clear responsibilities, roles and systems of accountability to support good governance and management.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The area where the provider should make improvement is:

• Continue to review and ensure improvement to the National GP Patient Survey results, including access to the practice by telephone and appointment waiting times.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 8 August 2018

Updated 8 August 2018

Updated 8 August 2018

Updated 8 August 2018

Updated 8 August 2018

Updated 8 August 2018