Updated 19 December 2016
The Hadleigh Practice is located at Hadleigh House, 20 Kirkway, Broadstone, Dorset BH18 8EE. The practice is purpose built and based in an urban area of Poole. The practice provides services to patients living in the Broadstone and Corfe Mullen areas of East Dorset.
The practice provides services under a NHS Personal Medical Services contract and is part of NHS Dorset Clinical Commissioning Group (CCG). The practice has approximately 20,000 patients registered and is situated in an area of low deprivation and low unemployment compared to the averages for England. The practice population has a higher proportion of older patients and a lower proportion of working aged patients compared to the averages for England. A total of 52% of patients registered at the practice have a long-standing health condition compared to the national average of 54%.
The Hadleigh Practice has a branch surgery three miles away at Hadleigh Lodge, 216a Wareham Rd, Corfe Mullen, Wimborne BH21 3LN. The management of both locations is organised at The Hadleigh Practice, and staff work across both sites. Patients are able to make appointments at both locations. We did not visit the branch surgery as part of this inspection.
The practice has six male GP partners, three female GP partners and three male partners as well as one male and four female salaried GPs. Together, the GPs provide care equivalent to approximately 12 full time GPs over approximately 100 sessions per week across both sites. The GPs are supported by one full-time Nurse Practitioner, who is a non-medical prescriber. Six practice nurses and four health care assistants also provide a range of services to patients. Together the nurses are equivalent to just over six full time nurses. The clinical team are supported by a management team andsecretarial and administrative staff. The practice is a training practice for doctors training to be GPs and a teaching practice for medical students. At the time of our inspection, there were four GP registrars (trainee GPs) who were supported by the practice.
The practice is open between 8am and 6.30pm Monday to Friday. Appointments are available between 8.30am and 12pm and again from 2pm to 6.30pm daily. Extended hours appointments are offered every Monday, Tuesday and Wednesday between 6.30pm and 8pm and twice a month on Saturdays from 8am until 12pm. The practice telephone lines and reception desk are open between 8am and 6.30pm. The Hadleigh Practice has opted out of providing out-of-hours services to their own patients and refers them to the out of hour’s service via the NHS 111 service, or to the nurse-led Minor Injuries Unit in Wimborne, four miles away. Patients are advised of the out of hours arrangements via the practice website, and information displayed within the practice.
The practice offers a range of additional in-house services to patients including antenatal care, midwifery, ophthalmology, travel advice, cryotherapy, physiotherapy, sexual health services, joint injections and minor skin operations. The practice offers online facilities for booking of appointments and for requesting prescriptions.
On this inspection, we visited The Hadleigh Practice located at:
Hadleigh House
20 Kirkway
Broadstone
Dorset
BH18 8EE
We previously inspected The Hadleigh Practice on 25 April 2016. Following this inspection, the practice was given an overall rating of Requires Improvement. A copy of the report detailing our findings can be found at www.cqc.org.uk