Northcourt Lodge Nursing Home

Updated 18 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place. This inspection took place on 2 March 2021 and was announced.

Updated 18 March 2021

About the service

Northcourt Lodge Nursing Home is a care home providing personal and nursing care to up to 22 older people, some of whom may be living with dementia. The home is located in a residential street and accommodation is spread over two floors. At the time of this inspection there were 19 people living at the service.

People’s experience of using this service

People were protected from the risks of abuse and felt safe living at the service. Risks to people’s personal safety had been assessed and plans were in place to minimise those risks. Staff recruitment and staffing levels supported people to stay safe while going about their daily lives.

People received effective care and support from staff who knew them well and were well trained. We have made a recommendation related to reviewing the ongoing staff training at the service.

Medicines were handled correctly and safely and people received effective health care and support. People's rights to make their own decisions were protected. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.

People were treated with care and kindness. They were consulted about their care and support and could change how things were done if they wanted to. People were treated with respect and their dignity was upheld. This was confirmed by a relative who provided feedback. People's diverse needs were identified and met and their right to confidentiality was protected.

People received care and support that was personalised to meet their individual needs. Staff worked well together for the benefit of people and were focused on the needs of people living at the service.

People benefitted from staff who were happy in their work and felt well managed and supported. They benefitted from a service which had an open and inclusive culture and encouraged suggestions and ideas for improvement from people who use the service, their relatives and staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

On 20 June 2018 the service registered under a new provider. Although there were no changes to the staff or management of the service, the change in legal ownership counted as a new registration. That means this was the first inspection of the service since registering with the new provider. Under the old provider, the service was last inspected on 6 September 2017 and was rated as Good.

Why we inspected

This was a planned inspection based on the date the service registered under the new provider.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.