The Care Quality Commission
  • Doctor
  • Independent doctor

The Ridge Medical Practice

Overall: Good read more about inspection ratings

Westwood Park Diagnostic Treatment Centre, Swift Drive, Off Cooper Lane, Bradford, West Yorkshire, BD6 3NL (01274) 425625

Provided and run by:
The Ridge Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Ridge Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Ridge Medical Practice, you can give feedback on this service.

12 and 13 January 2023

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Ridge Medical Practice independent doctors service on 12 and 13 January 2023. The service was inspected because whilst it had previously been inspected, it had not been previously rated by CQC.

The service specialises in the triage, assessment and treatment of musculoskeletal conditions.

A non-clinical partner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We reviewed feedback from patients following consultations and treatment. The responses showed high levels of patient satisfaction with the services received.

Our key findings were:

  • The service was provided on a referral basis from the patient’s own NHS GP, and was accessible to people who chose to use it.
  • Waiting times were minimised and within agreed targets.
  • Patient treatment was safely managed.
  • The service had systems in place to identify, investigate and learn from incidents relating to the safety of patients and staff members.
  • There were policies, processes and practices in place to safeguard patients from abuse.
  • Information regarding patients was comprehensive and was effectively shared with other health and care providers as appropriate.
  • Patient outcomes, complaints and incidents were evaluated, analysed and reviewed as part of quality improvement processes. However, we saw that clinical audit had lapsed during the COVID-19 pandemic.
  • Staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.
  • There was a clear leadership structure, with governance frameworks which supported the delivery of quality care.
  • The service encouraged and valued feedback from patients, and used this for quality improvement purposes.

We saw the following outstanding practice:

The provider had established a weekly multidisciplinary team meeting with the neurosurgery team from the local hospital NHS trust. This provided a forum for advice and guidance, allowed the advance discussion of potential neurosurgery referrals, and shortened patient waiting times.

The area where the provider should make improvement is:

  • The provider should re-establish clinical audits processes within the service.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

13 September 2018

During a routine inspection

We carried out an announced comprehensive inspection on 13 September 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The Ridge Medical Practice is situated within the Westwood Park Diagnostic Treatment Centre, and provides musculoskeletal triage, assessment and treatment services in Bradford. The NHS commissioned service is known locally as The Bradford South & West Musculoskeletal Service and is led by GPs with enhanced training in musculoskeletal conditions.

The non-clinical partner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Feedback about the service was provided by 42 completed patient comment cards. This feedback was all positive regarding the services they had received and noted the caring attitude of staff and the professional approach taken by clinicians.

Our key findings were:

  • The service was offered on a referral basis and was accessible to people who chose to use it.
  • Treatment was safely managed and there were effective levels of patient support and aftercare.
  • The service had systems in place to identify, investigate and learn from incidents relating to the safety of patients and staff members.
  • There were systems, processes and practices in place to safeguard patients from abuse.
  • Information for service users was comprehensive and accessible.
  • Patient outcomes were evaluated, analysed and reviewed as part of quality improvement processes, including clinical audit.
  • Staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.
  • The service shared relevant information with others or referred on to other services when required.
  • There was a clear leadership structure, with governance frameworks which supported the delivery of quality care.
  • The service encouraged and valued feedback from service users.
  • Communication between staff was effective.

Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice

19 July 2016

During an inspection of this service