• Doctor
  • GP practice

Dr Naseem Akbar Also known as Balham Health Centre (Dr Akbar)

Overall: Good read more about inspection ratings

120-124 Bedford Hill, London, SW12 9HS (020) 8673 8268

Provided and run by:
Dr Naseem Akbar

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Naseem Akbar on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Naseem Akbar, you can give feedback on this service.

27/02/2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Naseem Akbar on 16 August 2016. The overall rating for the practice was good, with the rating for providing safe services requires improvement. The full comprehensive report on the 16 August 2016 inspection can be found by selecting the ‘all reports’ link for Dr Naseem Akbar on our website at www.cqc.org.uk.

This inspection was a desk-based review carried out on 27 February 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 16 August 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

The practice is now rated as Good for providing safe services. The overall rating remains unchanged from our previous inspection.

Our key findings were as follows:

  • Controlled drugs were no longer kept on the premises (Controlled drugs require specific measures in place for their safe handling, storage, security, prescribing, administering, recording and destruction). Controlled drugs previously held on the premises had been appropriately denatured and destroyed in line with the relevant guidance.

  • The practice had reviewed and improved arrangements for the security and use of blank prescription forms, including implementing a prescription security protocol. The practice now maintains a register to monitor blank prescriptions, received and distributed, and all staff had been made aware of the security requirements and the administrative procedures in respect of prescription management. The practice told us blank prescription forms were no longer left in printers overnight but are locked away.

  • The practice had reviewed stocks of emergency medicines, ensuring these were in line with guidelines and the needs of the practice patient population, implementing a reviewed emergency medicines protocol.

  • The practice had reviewed the need for non-clinical staff acting as chaperones to have checks through the disclosure and barring service and all staff now had these checks carried out.

We also reviewed the areas we identified where the provider should make improvement:

  • The practice had made copies of its business continuity plan available off site as well as on site for use in emergencies.

  • The practice had continued to hold, record, monitor and review weekly governance meetings.

  • The practice had reviewed how patients were informed about how to make a complaint and had ensured the practice complaints policy was available to patients in the reception area.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

16 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Naseem Akbar on 16 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • The practice had systems, processes and practices in place to keep patients safe and safeguarded from abuse; however some of these were not fully implemented or did not comply with guidelines.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make improvement are:

  • Ensure any controlled drugs kept on the premises are managed in line with the Misuse of Drugs Act 1971, including their handling, storage, security, prescribing, administering, recording and destruction.

  • The practice must review and improve arrangements for the security and use of blank prescription forms.

  • The practice must review the stocks of emergency medicines the practice keeps, ensuring these are in line with guidelines and the needs of the practice patient population and that the rationale for any decision made is clearly recorded.

  • The practice should review the need for non-clinical staff acting as chaperones to have checks through the disclosure and barring service and clearly risk assess and record the decision.

The areas where the provider should make improvement are:

  • The practice should make copies of its business continuity plan available off site as well as on site for use in emergencies.

  • The practice should continue to hold, record, monitor and review regular governance meetings.

  • The practice should review how patients are informed  about  how to make a complaint.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice