Archived: Dr Jannette Robson

We carried out this inspection because the provider had told us when they were first registered with the Commission that they were not compliant in some outcome areas.

We spoke with the practice manager and Dr. Robson about this and saw what measures they had introduced and taken since registration, to become compliant.

We talked to some patients and some members of the Patient Participation Group (PPG) and asked about their experiences when visiting the practice. They told us they were satisfied with the care, support and advice they had received. One patient said 'A very helpful doctor. He explained the problem really well and gave me some great advice about my medication. I feel very reassured.'

All the patients we spoke with were clear that the quality of health care from the practice was excellent. One patient said 'I've got so much more out of this practice than I ever did from where I was' and 'The good thing is that they ring you with results and don't leave you wondering what's happening.'

During the inspection we found the practice was compliant in all of the outcome areas we looked at.