The Care Quality Commission
  • Doctor
  • GP practice

Archived: Jolly Medical Centre

Overall: Good read more about inspection ratings

72 Crescent Road, Crumpsall, Manchester, Greater Manchester, M8 9NT (0161) 740 9864

Provided and run by:
Dr Surinder Jolly

Important: The provider of this service changed. See new profile

All Inspections

9 June 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Jolly Medical Practice on 9 June 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing, safe, effective, caring, responsive and well led services to patients.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
  • The practice was actively involved in local and national initiatives to enhance the care offered to patients.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered after considering best practice guidance.
  • Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients
  • The practice had a clear vision that had improvement of service quality and safety as its top priority. High standards were promoted and there was good evidence of team working.

We saw several areas of outstanding practice including:

  • A comprehensive locum pack which contained processes and paperwork used by the practice. This was available complete with copies of forms to be used for referral to other services and key contact numbers for practice member’s and other services that may be required.
  • An electronic pad for recording friends and family feedback was available to the patients in the waiting room.
  • An electrocardiogram service was linked directly to a clinician for instantly reporting on ECG’s taken within the practice. An ECG records the electrical activity of the heart.
  • The practice had achieved 100% of children vaccinated in the childhood immunisation programme despite the challenges presented by a culturally diverse population where English was not the first language for many patients.
  • Awareness of staff to signpost patients to alternative and supportive services for those patients who may experience long delays in their referral to other NHS services fin particular Mental Health support for teenagers.

In addition the provider should;

  • Ensure team meetings are scheduled throughout the year to ensure staff are fully aware of changes at the practice.
  • Ensure the practice nurse is fully involved in clinical and professional meetings within the Clinical Commissioning Group and practice to ensure she is up to date with changes in professional practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

16 April 2014

During an inspection looking at part of the service

During this inspection we reviewed the areas where we had found non-compliance in July 2013. We established that improvements had been made and the issues highlighted in the last report had, on the whole, been addressed. These areas included the safeguarding, recruitment and some record archiving processes at Jolly Medical Centre.

We met and spoke with four patients, two reception staff, the administrator and practice nurse, Dr Jolly (The Registered Manager) and Dr Kumar.

We saw that staff, including receptionists, had undertaken recent safeguarding training. We saw that the clinical staff had attempted to book Level 3 safeguarding training designed for clinical staff and were awaiting availability.

All staff had recent Disclosure and Barring Service (DBS) checks either renewed or undertaken. The Disclosure and Barring Service carry out a criminal record and barring check on individuals who intend to work with children and vulnerable adults, to help employers make safer recruiting decisions and to prevent unsuitable people from working with children and vulnerable adults.

We found that there had been no new staff recruited into the practice since our last inspection so were unable to establish if the provider had put their revised recruitment procedures into practice.

Records were held securely, could be located promptly and appeared accurate in their content.

23 July 2013

During a routine inspection

We spoke with people who used the service. They told us they were happy with the service they received. Comments included: 'We think they're excellent'I can't fault them really' and 'What really appealed to me was [the doctor's] willingness to sit down and listen'you feel like you're being heard, you feel like someone is showing genuine concern."

Staff showed an awareness of the cultural and religious values and beliefs of people using the service and how this may affect the care and support they require.

People who used the service were referred to other healthcare services when required and the provider maintained detailed consultation notes in order to ensure people received appropriate care and treatment that met their needs.

Staff received training in safeguarding and were able to describe the possible signs that abuse was occurring. However, staff had limited understanding of local authority safeguarding processes.

The provider carried out a satisfaction survey and had a patient participation group which enabled them to monitor the quality of the service provided. However the provider did not carry out relevant pre-employment checks for new staff to ensure they were fit and suitably qualified to undertake their role.

The premises were secure, well maintained and in a good state of repair. However, old patient records were stored in rooms throughout the premises which meant they were not being stored securely.