The Care Quality Commission
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  • GP practice

Archived: Dr Toqeer Aslam Also known as Princes Park Medical Centre

Overall: Good read more about inspection ratings

Dove Close, Walderslade, Chatham, Kent, ME5 7TD (01634) 201272

Provided and run by:
Dr Toqeer Aslam

Important: The provider of this service changed. See new profile

All Inspections

14 March 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Toqeer Aslam on 4 October 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the October 2016 inspection can be found by selecting the ‘all reports’ link for Dr Toqeer Aslam on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 14 March 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 4 October 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

  • Since our inspection in October 2016 staff who had sustained a needlestick injury had received appropriate support. The practice’s needlestick injury procedure had been discussed at a staff meeting to help ensure all staff were aware of the correct process to be followed.

  • The practice had revised the arrangements for managing medicines and sterile equipment in the practice to help ensure patients were kept safe.

  • The practice was able to demonstrate that risks to patients, staff and visitors were being assessed and well managed.

  • The practice had revised the way patients’ records were stored to help ensure they were not accessible to unauthorised people.

  • The practice had introduced a system that identified patients who were also carers. The practice had identified 26 patients on the practice list who were also carers.

  • Governance arrangements had been revised to help ensure they were effectively implemented.

  • The practice was able to demonstrate how learning from accident investigations was shared with relevant staff.

However, there were also areas of practice where the provider needs to make improvements.

In addition the provider should:

  • Continue to improve the system that identifies patients who are also carers to help ensure they are offered relevant support.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

4 October 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Toqeer Aslam on 4 October 2016. Overall the practice is rated as requires improvement.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system for reporting and recording significant events. However, an accident report showed that practice staff had not followed the practice’s written policy when managing a needlestick injury.
  • Some sterile equipment and some medicines held in the practice were out of date.
  • Risks to patients were not always assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • There was evidence of clinical audits driving quality improvement.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • The practice had analysed the results from the GP patient survey published in January 2016 and developed an action plan to improve patient satisfaction.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Most patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • Governance arrangements were not always effectively implemented.
  • There was a clear leadership structure and staff felt supported by management. The practice gathered feedback from patients through the patient participation group (PPG), complaints received, patient surveys and by carrying out analysis of the results from the GP patient survey and the Friends and Family Test.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make improvements are;

  • Revise accident management and ensure staff follow the practice’s policy when dealing managing a needlestick injury.
  • Revise medicines management and ensure that all medicines and sterile equipment held by the practice are within their expiry date and safe to use.
  • Revise risk assessment activity to ensure risks associated with the control of substances hazardous to health and legionella are adequately managed.
  • Ensure patients’ records are stored securely at all times.

The areas where the provider should make improvements are;

  • Continue to identify patients who are also carers to help ensure they are offered appropriate support.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

4 December 2013

During a routine inspection

Princes Park Medical Centre is operated by two GPs, assisted by a nurse, a practice manager, an administrator and a receptionist.

During our visit, we spoke with the practice manager, a nurse, an administrator, a receptionist and three patients.

People we spoke with were happy with the care and treatment they received at the centre. People spoke highly of the staff and all of the people said that "Booking appointments is easy."

We found that people's needs were assessed and care and treatment provided was discussed with patients and delivered to meet their needs. People spoke positively about their experiences of care and treatment at the centre.

We found that there were child and adult safeguarding policies and procedures in place. Staff were knowledgeable in both safeguarding adults and children.

We found that people were protected from the risks associated with infection because appropriate procedures or equipment were in place.

Medicines were kept safely.

There were formal mechanisms and documentation in place to indicate that the centre was able to monitor or assure the quality of the service people received.