13 October 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Chidambaram Balachander (also known as Borstal Village Surgery) on 13 October 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
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There was an open and transparent approach to safety and a system for reporting and recording significant events.
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Risks to patients were assessed and well managed.
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Staff assessed patients’ needs and delivered in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
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Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
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Information about services and how to complain was available and easy to understand.
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Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
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The practice had good facilities and was well equipped to treat patients and meet their needs.
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There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
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The provider was aware of and complied with the Duty of Candour.
However, there were also areas of practice where the provider needs to make improvements.
The provider should:
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Revise medicines management to include inventories of all vaccines held as well as regular reviews of their stock levels and expiry dates.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice