The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Plan Care Romford

1-5 Western Road, Romford, Essex, RM1 3LD (01708) 764600

Provided and run by:
Taylor Gordon & Co. Limited

All Inspections

5 September 2013

During a routine inspection

People told us they were involved in how their support was provided and that they were treated with respect by staff. Comments included "they talk to me about what they are doing" and "they are very polite and help as much as they can." People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People told us they were happy with the care and support provided, and that staff had a good understanding of their role. One person said "she knows when to look after me, when to have my bath. She helps me in and out." We found that staff had a good understanding of how to meet people's needs, and how to treat people in a way that promoted their dignity.

People we spoke with told us they felt safe, and they trusted the staff who came to their home. One person said "I trust them. I have never had any bother with them." We found that the service had a policy in place about safeguarding vulnerable adults and staff had undertaken training on this subject. Checks were carried out on staff before they begun work. These including Disclosure and Barring Service checks and employment references.

People told us that they were asked for their views about the service they received. One person said "I speak to a lady from the office. She asks how we are getting on." We found the service had various systems in place to monitor the quality of care provided, including a questionnaire and telephone surveys.