Dr Kanjana Paramanathan

Background to this inspection

Updated 24 October 2018

Background to Location name

Dr Kanjana Paramanathan also known as Bearwood Road Surgery is located in Smethwick Birmingham, providing NHS services to the local community. Based on data available from Public Health England, the levels of deprivation in the area served by Dr Kanjana Paramanathan are below the national average, ranked at three out of 10, with 10 being the least deprived. The practice serves a higher than average patient population aged between 25 to 35 years.

There are approximately 2200 patients of various ages registered with the practice. The practice has a General Medical Services (GMS) contract. A GMS contract is a contract between NHS England and general practices for delivering general medical services.

The practice has one GP provider (female) and one regular locum GP (male). The GPs are supported by a practice nurse. The non-clinical team consist of administrative and reception staff and a practice manager who worked three days a week.

The practice is open between 8am and 6.30pm Monday to Friday. Appointments take place from 9.30am to 12.30 pm and 4.30pm to 6.30pm daily. The practice offers extended hours on Mondays and Tuesdays from 6.30pm to 7pm. In addition, extended opening hours are also provided on Wednesdays from 6.30pm to 8pm, Saturdays from 9am to11.30am and Sundays from 10am to 12pm as part of a federation of local GP practices.

The practice has opted out of providing out-of-hours services to their own patients and this service is provided by another provider (Primecare).

Overall inspection

Good

Updated 24 October 2018

This practice is rated as Good overall. (Previous inspection July 2017, rated Good overall with Requires improvement for providing caring services).

The key questions at this inspection are rated as:

Are services caring? – Good

We carried out an announced focused inspection at Dr Kanjana Paramanathan, on 19 September 2018. This inspection was in response to a previous focused inspection at the practice in July 2017, where we identified that the practice needed to improve the service using patient feedback, particularly in relation to consultations with clinical staff.You can read the report from our last focused inspection on 4 July 2017; by selecting the 'all reports' link for Dr Kanjana Paramanathan on our website at www.cqc.org.uk.

At this inspection we found:

Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients feedback relating to their experience of consultations with clinicians had improved.

The areas where the provider should make improvements are:

Continue to review and improve patient satisfaction in relation to the service.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.