We carried out a review of the data available to us about Creative Support - Bredon Respite Service on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Creative Support - Bredon Respite Service, you can give feedback on this service.
Creative Support - Bredon Respite Service provides short-term residential respite care for up to four adults with learning and physical disabilities. At the time of the inspection two people were staying at the service. The service is located on the ground floor of a large local authority building and is managed as a separate annexe with its own entrance.
In June 2017, CQC published Registering the Right Support. The environment had not been developed and designed in line with the principles and values that underpin this publication although it had lots of good practice in supporting people. The RRS guidance reflects the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People's support focused on them having as many opportunities as possible while staying at the service. The registered manager advised they would review the principles in practice to see how they could update the environment to better reflect this publication.
We have made a recommendation for the registered provider to review best practice guidance in updating their service to reflect the principles of ‘Registering the Right Support.’
People’s experience of using this service and what we found
People who stayed at the service and their relatives offered exceptional feedback about their respite breaks. The service provided individualised care and support to each person that was tailored to meet every aspect of their needs and requests. There was a friendly atmosphere at the service. People were relaxed and comfortable with staff. We observed kind and respectful interactions between staff and people receiving support.
Staffing levels offered appropriate numbers of staff. Staffing levels were regularly reviewed to make sure they were safe and could meet the specific needs of people when they booked to stay at the service. Staff were long standing members of staff offering great stability and most people had been using the respite service for many years. Staff were familiar with people’s likes and preferences and positive relationships had developed.
Staff received specific training and support and were knowledgeable and experienced in effectively supporting people with their needs. They were well trained in supporting people to stay safe and received regular updated training for safeguarding people and managing medications.
People's needs, and wishes were assessed and recorded as part of an initial assessment where they were supported with a gradual introduction to the service. Support plans were very personalised and detailed people’s individual needs and preferences.
People offered exceptional feedback about the management of the service and especially of the staff. Quality assurance systems showed good oversight and robust management with a focus on high-quality, person-centred care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This was a planned inspection of this newly registered service. This service was registered in April 2018 with a new provider Creative Support.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.