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Inspection report

Date of Inspection: 8 January 2014
Date of Publication: 13 February 2014
Inspection Report published 13 February 2014 PDF | 83.38 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 January 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff and talked with other regulators or the Department of Health.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

People’s privacy, dignity and independence were respected.

Reasons for our judgement

When we carried out our inspection, we spoke with three people who were visiting the dentist on that day and we spoke with two others following our inspection. We looked at the treatment records of three people. We did this to help us to understand the outcomes and experiences of selected people who used the service.

People we spoke with told us that they had access to information about the service and knew of the costs of any treatment they received. We saw that information leaflets were on display in the practice providing information about the practice and the costs of NHS treatment. The provider’s website contained more information about the range of treatments provided, what they entailed and a breakdown of private treatment fees. One person who used the service told us, "The dentist is very thorough. I have had a couple of treatments and he has explained everything so that I understood what my options were. On a scale of one to ten, this dentist would be a ten". This meant people who use the service had access to the treatment choices available to them.

We observed how the staff interacted with people, who were both visiting and being treated at the dental surgery, in a kind and respectful way. People told us they had a good relationship with the staff who knew and treated them as individuals. One person said, "I've been coming here for a long time. I find the staff are always friendly and treat me well". Another person told us, "They always know who I am and the dentist is very nice." We saw that reception staff did not ask people to divulge personal information while waiting to see the dentist. People who used the service said, "It's the dentist who talks to me about any changes to my personal circumstances, such as medication or health. They do that in the surgery". This meant the practice had been recognised by people using the service as having effective systems to ensure staff treated people with dignity and respect.

People's diversity, values and human rights were respected. We saw that the entrance to the building was designed so that people with mobility difficulties accessed the dental practice easily. There was a ramp leading up to the door for people who needed to use a wheel chair. A treatment room and disabled toilet were available on the ground floor. This meant that the provider had made arrangements to ensure that care and treatment was provided to patients with regard to their disability.