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Reports


During a check to make sure that the improvements required had been made

At our previous inspection on 8 January 2014 we saw that improvements were needed to support the staff within the practice. We saw evidence that the provider carried out appropriate recruitment checks for new staff, but had not made arrangements for the supervision and appraisal of staff.

Following the inspection, the provider submitted an action plan setting out how they would address the issues. They confirmed that some of the issues had already been dealt with and others would be ongoing, such as staff meetings.

We asked the provider to send information to us to show that all the required improvements had been made. We checked this evidence and saw that there were regular staff meetings taking place and all staff had received an annual appraisal.

Inspection carried out on 8 January 2014

During a routine inspection

We carried out this inspection as part of our schedule of inspections to check on the care and welfare of people who used this service. The inspection was announced, which meant that the provider and the staff knew we were visiting.

During the inspection process we spoke with five people, who used the service, the provider and three staff. We looked at three treatment records. People who received treatment at the dental practice told us they were very happy with the care that they received. One person said, "I've been using this practice for 20 years and have always been happy with the treatment and advice I have received".

People told us they were always treated with dignity and respect and we observed throughout our inspection that people were communicated with in a professional and friendly manner. The practice was clean and tidy and there were systems in place to protect people from the risks of infection.

We saw that people experienced care and treatment that met their needs and were able to make informed decisions about their treatment.

We saw evidence that the provider carried out appropriate recruitment checks for new staff, but had not made arrangements for the supervision and appraisal of staff.

Auditing arrangements were in place, but a system to regularly seek people's view of the quality of the service had not been established.