Archived: Dr Emad Gabrawi Also known as Crookes Valley Medical Centre

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Emad Gabrawi’s practice on 12 May 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing well-led, effective, caring and responsive services. It was also good for providing services for all the population groups. It required improvement for providing safe services.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance.
• Risks to patients were not always assessed and well managed. The practice had not completed an infection prevention control audit or fire assessment within the last 12 months.
• Staff had received training appropriate to their roles and any further training needs had been identified and planned.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients’ said they found it easy to make an appointment and there was continuity of care, with urgent appointments available the same day.
• There was a clear leadership structure and staff felt supported by management. The practice actively sought feedback from staff and patients, which it acted on.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider must:

• Ensure an infection control audit is completed and action plan implemented in accordance with the findings.
• Ensure a fire assessment of the premises is completed and action plan implemented in accordance with the findings.

In addition the provider should:

• Risk assess and review the absence of oxygen and a defibrillator on the premises to ensure the safety and welfare of patients.
• Ensure recruitment arrangements include all necessary employment checks for all staff.
• Review the provision of curtains in the GP consulting room.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice