The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Faircare Agency Ltd

Piercy Works, Piercy Road, Waterfoot, Rossendale, Lancashire, BB4 9JP (01706) 228337

Provided and run by:
Faircare Agency Ltd

All Inspections

2, 3 April 2013

During a routine inspection

People who used the service told us they were satisfied with the quality of care and support they received. We were told the staff were professional, caring and friendly. They told us their needs had been discussed and they had agreed to the support to be provided. They told us their carers provided sensitive and flexible personal care support and they felt well cared for.

Some other comments people using the service made included;

"My carers look after me really well. I get the same carers and they are always on time. I never feel rushed or in any way uncomfortable."

"I have good carers. No problems with the service whatsoever".

"Always ask me what I want or need. Very well run service. Far and away better than the previous agency".

"The staff who support me are very caring people".

People were provided with care plans that were regularly reviewed so that they had the most appropriate support to meet their needs and if these needs changed, the support they received was amended to reflect those needs. People said they felt safe and were able to discuss concerns or issues with the staff if they wished to.