The Care Quality Commission

Archived: RLO Orchard Care Limited

Acorn Business Centre, Roberts End, Hanley Swan, Worcestershire, WR8 0DN (01684) 310834

Provided and run by:
RLO Orchard Care Limited

Important: This service is now registered at a different address - see new profile

All Inspections

15, 18 April 2013

During a routine inspection

This agency provided care for children and adults in their own homes. During this inspection we spoke on the telephone with three people who used the service and three staff. We spoke with the registered manager, the care coordinator and a staff member at the agency. People we spoke with were complimentary about the care and support that they received. One person said: "I am very happy and I get on well with them (the staff). They are very good at their job'. People told us that they felt involved in any decisions that needed to be made about their care and these were made in their best interests.

We found that proper steps had been taken to ensure that individualised care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. One person said: 'It's all running quite smoothly'.

Staff had been recruited in an appropriate way and checks had been undertaken to ensure that they were suitable to care for vulnerable people. One person told us the staff were: "Very nice'.

We saw that staff were supported to be trained to an appropriate standard although some parts of their training for some staff had not been refreshed recently.

The provider had systems of audit in place to enable them to monitor the quality of the service provided to ensure that people received appropriate care and treatment.