28 June 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Betty Lorraine Clare Henderson
on 28 June 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There were clear processes and procedures to ensure patients were safe and an effective system in place for reporting and recording significant events. They were fully reviewed at every staff meeting.
- Urgent same day patient appointments were available when needed. All patients we spoke with and those who completed comment cards before our inspection said they were always able to obtain same day appointments.
- The practice reviewed the needs of the local population and made appropriate changes when necessary. For example, negotiating with the CCG for the return of midwife appointments to the practice has increased the uptake of post-natal appointments.
- Patients’ needs were assessed and care delivered in line with current guidelines. Staff had the appropriate skills, knowledge and experience to deliver effective care and treatment.
- Patients told us they said they were treated with dignity, respect and compassion. Patients were involved decisions about their care and treatment.
- Information about how to complain was available and easy to understand. The practice received very few complaints from patients and reviewed complaints to ensure lessons learned were not repeated.
- Risks to patients were assessed and well managed.
However there were areas of practice where the provider should make improvements:
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Although a locum GP induction plan was in place, a system should be implemented , for checking that details held for regular locums are current.
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The practice should review their process for obtaining consent to ensure they are following national guidance.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice