The Care Quality Commission

Archived: Radis Community Care (Ramsey)

20A Great Whyte, Ramsey, Huntingdon, Cambridgeshire, PE26 1HA (01487) 710766

Provided and run by:
G P Homecare Limited

All Inspections

30 July 2013

During an inspection looking at part of the service

As the purpose of this inspection was to assess improvements made in relation to shortfalls identified during our previous review of compliance, undertaken in April 2013, we did not request information directly from people using the service on this occasion.

16, 17, 22 April 2013

During a routine inspection

Radis Community Care, Ramsey had taken over as provider of some other local domicilliary care agencies. We spoke with a number of staff some of whom had transferred to Radis from the other agencies and some who were new to care. One staff member said, "Things were uneasy when it started but there have been no changes".

All the people we spoke with described the individual staff who provided their care as, "...brilliant" or "...wonderful". However, there was a consensus that there were problems in relation to communication and the time of planned visits and they were not informed when care staff would be late.

We noted that errors in medication administration had been made. The provider may find it useful to note that the issue was more complicated in one case as the person using the service had two branches of Radis providing their care. It was observed that some errors were not linked to Radis Ramsey, and it was unclear if the issues had been forwarded to the other branch. The acting manager said the information would be forwarded immediately.