We carried out a review of the data available to us about Jubilee Villa on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Jubilee Villa, you can give feedback on this service.
Jubilee Villa is a residential care home providing personal care for up to five people with a learning disability or autistic spectrum disorder. At the time of inspection five people were using the service.
People's experience of using this service
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
The feedback we received about the care provided at Jubilee Villa was extremely positive. Without exception, relatives and health and social care professionals consistently told us how caring and compassionate the staff team were, treating people with the upmost respect and kindness. There were several examples of where staff had gone 'above and beyond' to ensure people received high quality care and support. Relatives told us they felt the service was outstanding. They described numerous outcomes and achievements for people, largely due to staff establishing effective communication methods and positive relationships with people.
People were kept safe. Staff were confident in protecting people from abuse. Risks were well managed. Staff were recruited in a safe way and there were enough staff deployed to meet people's needs. Arrangements were in place for the safe administration of medicines. Infection control processes were embedded into the service and staff followed government guidance in relation to infection control and prevention practices, in particular, relating to COVID-19.
People received the support they needed to eat and drink and maintain their health and well-being. Staff told us they were happy with the level of training, support and supervision available to assist them in their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to pursue meaningful goals and outcomes and engage in activities, hobbies and interests of their choice. Staff enabled people to maintain relationships with people who were important to them. The provider had a complaints procedure in place that was available in suitable formats for people.
There was a very positive culture in the service. Staff consistently told us how much they liked working at Jubilee Villa, whilst feeling supported and very motivated to carry out their roles effectively. The feedback we received about management and leadership was very positive and it was clear the whole staff team were truly committed to ensuring people experienced person-centred care and achieved the best possible outcomes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 19 June 2019)
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.
The outcomes for people using the service reflected the principles and values of Registering the Right Support. People were supported by staff to exercise choice in how they lived their lives. Independence and inclusion were important aspects of people's lives as they participated in home and leisure opportunities.
People’s experience of using this service:
Staff knew how to recognise and report abuse and were confident any concerns raised would be responded to by their managers. Risk assessments were in place to ensure people's safety. Medicines were managed and administered safely. 'As required' medicines had protocols in place.
Care plans provided staff with information on how to manage behaviours that challenge in a positive way. They promoted people's dignity and rights. There were enough trained staff to ensure that people's needs were met safely. Staff felt supported by senior management.
Accidents and incidents were monitored to identify and address any patterns or themes. Learning from incidents was shared with the staff team to minimise future risk. There were systems in place to manage infection control.
People were supported to have maximum choice and control of their lives in the least restrictive way possible. The service had policies and systems in place to support this practice.
Staff liaised with health and social care professionals to achieve good outcomes for people's health and wellbeing. People were encouraged to eat a healthy diet.
Staff had meaningful relationships with people and shared interests. Relatives found this a positive and welcome aspect of the service. Staff respected people's privacy and dignity.
People had detailed and personalised support plans which were regularly reviewed. People's support plans included information about their preferences. People were supported to live full and active lives.
The provider had a suitable and accessible complaints procedure. Relatives were aware of the procedure and felt confident in the provider and registered manager to respond appropriately if they raised a concern.
The provider was aware of their responsibility for continuous learning and improvement. The provider had a robust audit system in place to identify where improvements could be made. Relatives and staff described a culture where people using the service were its heart and ensured they received good care.
The service had good links with the local community and key organisations, reflecting the needs and preferences of people living at Jubilee Villa. Statutory notifications had been completed to inform us of events and
incidents, this helped us the monitor the action the provider had taken.
Rating at last inspection: This is Jubilee Villa's first inspection since its registration on 24 May 2018.
Why we inspected: This was a scheduled inspection based on when it was registered.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk