15 May 2019
During a routine inspection
Braeburn Care is a domiciliary care agency providing personal care and support to older people, people living with dementia and people with a physical disability in their own homes through visits or live-in care. The service was supporting 25 people at the time of the inspection who received personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from the risk of abuse and were supported to stay safe in line with their needs. People were safeguarded from missed visits and supported by suitable staff. People were supported with their medicines safely. The provider reviewed any incidents to learn from these.
People received care from skilled staff to meet their individual needs. People were supported to access any health care they needed, and staff worked alongside other health professionals to ensure their needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Feedback from people and relatives confirmed that staff were caring and treated people with dignity and respect. Peoples independence was promoted to enable them to remain living in their own home. People were involved with their care and told us their privacy was respected.
People received care which was person centred. People’s needs were met in relation to their communication and cultural backgrounds. People were able to complain and be heard. People were supported at the end of their life in line with their wishes.
People received a safe, quality service as there was good management which included checks to ensure this. Staff were engaged with the service and well supported to provide effective care to people. The provider looked at how they could make improvements and worked with others to enable this.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21/05/2018 and this was the first inspection.
Why we inspected
This was a planned inspection following a new registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.