We carried out a review of the data available to us about Wigan Community Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Wigan Community Services, you can give feedback on this service.
Wigan Community Services, known by people using the service and the staff employed as My Care My Home, provide domiciliary care, support and companionship services to people via direct payments or through self-funding. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, the service supported 49 people with personal care.
People’s experience of using this service and what we found
People and relatives told us the service provided safe care which met their needs. Staff had received training in safeguarding and knew how to report any concerns. Care visits were completed timely, with staff remaining for the allocated length of time. People were informed if staff were running late, such as due to being stuck in traffic. People received their medicines safely from staff who had been trained and had had their competency assessed.
People were involved in the assessment process to ensure the service was suitable and could meet their needs. Staff received enough training and support to carry out their roles safely and effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives spoke positively of the care provided, which they said was delivered by staff who were kind, patient and caring. We were also told staff respected people’s privacy and dignity and offered them choice. People’s views were sought through care reviews and annual surveys, to ensure the service continued to meet their needs.
Care files contained detailed information about each person and how they wished to be supported. People and relatives were fully involved in discussions around care planning and told us the service was quick to respond to requests for changes to support packages. The complaints process was provided to people at the beginning of their care package. Each person or relative we spoke with knew how to raise concerns but had not needed to.
People, relatives and staff spoke positively about the management of the service and support provided. A range of systems and processes were used to monitor the quality and effectiveness of the service, with an improvement plan used to ensure any identified issues were addressed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service was good (published May 2019).
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Wigan Community Services, known by people using the service and the staff employed as My Care My Home, provide domiciliary care to people via direct payments or through self-funding. At the time of inspection 68 people were using the service
People’s experience of using this service:
People spoke positively about the care they received from staff who were described as being brilliant, kind, caring and considerate. People and their relatives stated they felt safe, well supported and would recommend the service to others.
People were actively involved in their care from the initial assessment through to the setting up and review of their care plans. People told us they felt able to contact the service at any time to talk about their care and request changes or updates.
Risks to people had been assessed, with control measures in place to ensure they and staff remained safe and well.
People told us staff were well trained and competent, providing care they way they wanted it. Where necessary we saw specific training sessions had been completed, to ensure staff could meet people’s changing needs.
Staff told us they felt well supported and had opportunity to discuss their roles via supervision, appraisals and team meetings.
People had been provided with details of how to raise a complaint, but had not had cause to. People told us they would feel comfortable discussing any issues with the registered manager, who they said was approachable.
The registered manager had clear oversight of the service. Audits and quality monitoring systems were used to support this and ensure standards were maintained and continuous improvement aimed for.
For more details please see the full report either below or on the CQC website at www.cqc.org.uk
Rating at last inspection:
This was the first inspection since the service had registered with the Care Quality Commission in April 2018.
Why we inspected:
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received. Newly registered services are inspected within 12 months of registration.
Follow up:
We will continue to monitor information and intelligence we receive about the service to ensure care remains safe and of good quality. We will return to re-inspect in line with our inspection timescales for good services, however if any information of concern is received, we may inspect sooner.