• Care Home
  • Care home

Caldwell Grange

Overall: Good read more about inspection ratings

Donnithorne Avenue, Nuneaton, Warwickshire, CV11 4QJ (024) 7638 3779

Provided and run by:
Runwood Homes Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 25 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection Team:

The inspection team consisted of one inspector, an assistant inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who used this type of care service. Our expert by experience had personal experience of caring for older people.

Service and service type:

Caldwell Grange is a care home. People in care homes receive accommodation and personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission (CQC). This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection took place on 30 April 2019 and was unannounced. We informed the registered manager we would undertake telephone calls to relatives for their feedback on the following day.

What we did when preparing for and carrying out this inspection:

We reviewed information we had received about the service since the last inspection. This included information received from the provider about deaths, accidents and incidents and safeguarding alerts which they are required to send to us by law. We used information the provider sent to us in the Provider Information Return. This is information we require providers to send us at least once a year to give some key information about the service, what the service does well and improvements they plan to make. We requested feedback from the Local Authority quality monitoring officers. We used all this information to plan our inspection.

During our inspection visit we spoke with ten people using the service, three people’s relatives and three healthcare professionals. Some people living at the home, due to living with dementia, were unable to give us their feedback about the service. We spent time with people to see how staff supported them. We also spoke with ten care staff, the activities staff member, the kitchen assistant, the deputy manager, the registered manager and the provider’s regional operations director.

We reviewed a range of records, including eight people's care records and medication records. We also looked at records relating to the management of the service, including audits and systems for managing any complaints. We reviewed the area manager’s records of their visits to the service; when checks were made on the quality of care provided.

We had telephone conversations with a further eight people’s relatives the day following our visit to the care home. We also reviewed additional information that the registered manager sent us at our request, which were examples of events and initiatives that had taken place at the service.

Overall inspection

Good

Updated 25 May 2019

About the service:

Caldwell Grange is a residential care home, providing personal care and accommodation for up to 76 people. There were 73 people with frailty due to older age and / or dementia living at the home at the time of the inspection.

What life is like for people using this service:

• People using the service benefited from an extremely well led service. People and their relatives were placed at the centre of the service and involved at every level from pre-admission to throughout them living in the home. People received very kind and responsive person-centred care from staff who were well trained, motivated and supported by a dedicated registered manager who led the staff team to provide the best care they could.

• The registered manager went the extra mile to ensure people’s lives were enriched and worked in collaboration with healthcare professionals to ensure people could remain at the service, if they wished to, for end of life care.

• The staff team worked hard to promote people’s dignity and prevent people from becoming socially isolated within the care home. Emotional support and dignity were cornerstones of the values upheld by the staff and role modelled by the registered manager.

• Staff supported people to make decisions and relatives were involved in care planning and encouraged to give their feedback about the services.

• Staff understood how to keep people safe and embraced team working to reduce potential risks to people.

• The service was led by a registered manager and management team that were committed to delivering a service which improved the lives of the people living there. Joined-up, partnership working enabled people to maintain their wellbeing.

Rating at last inspection: The last comprehensive inspection report for Caldwell Grange was published on 10 November 2016 and we gave an overall rating of Good. At this inspection we found the service continued to be Good, and in the area of Well Led had improved to Outstanding.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk