Archived: Kerry Collins Recruitment Also known as Kerry Collins Healthcare

Updated 27 June 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own home.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 12 June 2019 and ended on 13 June 2019. We visited the office location on 12 June 2019.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. Prior to the inspection we reviewed information we held about the service. This included information about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. We used all this information to plan our inspection.

During the inspection-

During the inspection people could not share their views verbally over the telephone but we were able to speak with their relative. We spoke with two members of the care staff, the registered manager and the owner who was present throughout the process. We reviewed a range of records. This included the records for the two people being supported by the service and two care staff files in relation to recruitment and staff supervision. A variety of records relating to the management and quality of the service, including policies and procedures were reviewed.

After the Inspection

We spoke to a member of the care staff and a relative after the inspection to gather further information on the support people received.

Updated 27 June 2019

About the service

Kerry Collins Recruitment is registered to provide personal care to people living in their own. On the day of the inspection, two people were receiving support.

People’s experience of using this service and what we found

People received support that was safe. Care staff knew how to keep people safe from harm and received training to do so. Recruitment systems were in place to ensure appropriate staff would be appointed. Where people needed support with medicines this was done as it was prescribed and care staff had access to personal protective equipment. Systems were in place to monitor trends where accidents or incidents had taken place.

People received effective care. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care staff were supported to meet people’s needs. People made their own decisions as to what they had to eat and drink and how they were supported by care staff. Care staff were available to support people to access healthcare in an emergency.

People received support that was caring and kind. People were supported how they wanted and care staff respected people’s privacy, dignity and independence.

People received support that was responsive to their needs. Care plans were in place to show how people wanted to be supported. The provider had a complaints process, so people could share any concerns.

The service was well led. The culture in the service was open and empowered people to be supported how they wanted. Communication standards encouraged people and their relatives to share their views and spot checks took place to ensure service quality.

Why we inspected

This service was registered with us on 17/04/2018 and this is the first inspection. The provider started delivering support in March 2019.

Follow up

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk