The Care Quality Commission
  • Community
  • Community healthcare service

Archived: Central Surrey Health, Head Office

Overall: Good read more about inspection ratings

Ewell Court Clinic, Ewell Court Avenue, Ewell, Surrey, KT19 0DZ (020) 8394 3860

Provided and run by:
Central Surrey Health Limited

Important: This service is now registered at a different address - see new profile

All Inspections

28, 29 January 2014

During a routine inspection

We inspected 7 CSH clinics to look at the care and treatment provided to people who used the service.We spoke to 16 members of staff (including health visitors, district nurses and nursery nurses). We also spoke to 14 people who used the service and collected 5 responses to a questionnaire. We reviewed a sample of 20 patient records.

Everyone we spoke with could not speak highly enough about the service. People told us 'Very lucky to have it' and 'Absolutely fantastic.' We saw care and treatment provided to people was planned in a way that was appropriate to them. For example, one person had a health visitor visit them in their own home, rather than attending a clinic.

People told us staff gave them information relating to other support and referred them to other health care professionals. For example, a tissue viability nurse.

We saw that CSH only employed staff who were suitable to work with vulnerable adults and children. We found staff knowledgeable in their role in relation to infection control and that the administration of medicines was recorded appropriately.

We reviewed 10 staff files and noted that relevant documentation was obtained. Staff felt supported in their role. One member of staff said 'The support I get from my manager enables me to do my job.'

Staff showed us they regularly asked people for their feedback. We saw there was a complaints leaflet and we saw that the people's records were kept in an appropriate and orderly fashion.