Background to this inspection
Updated
22 June 2018
Dr Lakshmanan Sumathy Nambisan is a sole provider. The practice is located in a purpose built GP practice and is situated in the village of Pelsall, Walsall. The practice has a registered patient list size of approximately 2500 patients. The practice is part of NHS Walsall Clinical Commissioning Group (CCG).
The practice holds a General Medical Services (GMS) contract with NHS England. A GMS contract ensures practices provide essential services for people with health issues including chronic disease management and end of life care.
The practice local area is in the fifth less deprived decile. The practice has 58% of patients with a long-standing health condition compared to the national average of 53%. Unemployment levels are lower for the practice than the national average. The population covered is predominantly white British and older than the practice average across England.
The practice staffing comprises of:
- One GP
- One advanced nurse prescriber (ANP)
- One Practice nurse
- One practice manager
- Three reception/administrative staff
- One secretary
The practice is open Monday, Tuesday Thursday and Friday from 8.30am to 1pm and 2.30pm to 6.30pm. On Wednesday the practice is open from 8.30am to 1pm and is closed in the afternoon.
The practice has opted out of providing out of hours cover for their patients. WALDOC provides the practice out of hour’s service. Patients are advised to call NHS 111for medical advice when the surgery is closed.
Additional information about the practice is available on their website:
www.chapelstreetsurgerywalsall.co.uk
Updated
22 June 2018
This practice is rated as Good overall. We previously carried out an announced comprehensive inspection at Dr Lakshmanan Sumathy Nambisan’s surgery in October 2014 and rated the practice as Good overall. The practice had displayed their ratings in a prominent place within the surgery.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Dr Lakshmanan Sumathy Nambisan’s surgery on 16 April 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- There were clearly defined and embedded systems, processes and practices in place to keep people safe and safeguarded from abuse.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect. Patient feedback from the inspection was overwhelmingly positive.
- Results from the national GP patient survey showed patients responded positively to questions about their involvement in planning and making decisions about their care and treatment.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it. Results from the GP patient survey showed that the practice scored significantly above local and national averages for patient satisfaction with getting through to the practice over the phone and making an appointment.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Working age people (including those recently retired and students)
Updated
22 June 2018
People experiencing poor mental health (including people with dementia)
Updated
22 June 2018