19 May 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out this comprehensive inspection on 19 May 2015.
Overall, we rated this practice as good. Specifically, we found the practice to be good for providing well-led, effective, caring, safe and responsive services.
Our key findings were as follows:
- The practice provided a good standard of care, led by current best practice guidelines.
- Patients told us they were treated with dignity and respect, and patient satisfaction levels were high.
- The practice performed well in the management of long term conditions, and was proactive in offering review and screening services.
- Patients could access appointments without difficulty, and were happy with the telephone and repeat prescribing systems.
- The building was safe for patients to access, with sufficient facilities and equipment to provide safe effective services.
- The practice had a caring, patient centred ethos and values, which staff were engaged with.
We saw several areas of outstanding practice including:
- The practice had gained an ‘Investing in Children Award '. Membership is awarded to show that the practice where engaged in dialogue with children and young people, and this had resulted in change to help ensure that children and young people were treated with respect and dignity.
- The Nurse Practitioner had attended local schools along with the school nurse to promote services available for young people at the practice.
- The practice was proactive in identifying carers, including young carers. The practice had close links with a local carer charity, who had information displayed in reception. The charity also attended at flu clinics, to meet patients and identify carers.
However, there were also areas of practice where the provider needs to make improvements.
The provider should:
- Improve on structured minute taking for clinical and staff meetings.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice