Background to this inspection
Updated
22 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 31 January 2022 and was announced. We gave the service 24 hours' notice of the inspection.
Updated
22 February 2022
About the service
The Goldbridge is a care home with nursing registered to provide accommodation for up to 64 people with various health conditions, including dementia, frailty and sensory impairment. There were 47 people living at the service on the day of our inspection.
People’s experience of using this service
People and relatives were happy with the care they received, felt relaxed with staff and told us they were treated with kindness. They said they felt safe, were well supported and there were sufficient staff to care for them. Our own observations supported this, and we saw friendly relationships had developed between people and staff. One person told us, “I am happy as I can be, they [staff] are very caring.”
People and their relatives thought the service was well managed and they enjoyed living there. A relative told us, “The carers and the nurses are delightful people, some of the nurses are absolute sweethearts. They are of good quality and very friendly. They are really special people here.”
The provider had systems of quality assurance to measure and monitor the standard of the service and drive improvement. People’s medicines were managed safely and they received care from dedicated and motivated staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 29 March 2019).
Why we inspected
We received concerns in relation to the way the service managed the treatment of people who needed specific care around pressure damage and wound care. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We found no evidence during this inspection that people were at risk of harm from this concern.
We reviewed the information we held about the service. No areas of concern were identified in the key question of effective, caring and responsive. We therefore did not inspect these. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has remained as Good. This is based on the findings at this inspection.
Follow up
We will continue to monitor the intelligence we receive about this home and plan to inspect in line with our re-inspection schedule for those services rated Good. If we receive any concerning information we may inspect sooner.