We carried out a review of the data available to us about Dr Ivan Camphor on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Dr Ivan Camphor, you can give feedback on this service.
We carried out an announced focused inspection at Dr Ivan Camphor on 25 October 2022. Overall, the practice is rated as good.
Safe - good
Effective - good
Caring - not inspected, rating of good carried forward from previous inspection
Responsive - not inspected, rating of good carried forward from previous inspection
Well-led - good
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Dr Ivan Camphor on our website at www.cqc.org.uk
Why we carried out this inspection
We carried out this inspection in line with our inspection priorities. We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.
We inspected the key questions of:
Safe, Effective and Well Led. We also assessed access to GP services under the key question- Responsive.
How we carried out the inspection
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.
This included
Our findings
We based our judgement of the quality of care at this service on a combination of:
We found that:
Whilst we found no breaches of regulations, the provider should:
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services
This practice is rated as Good overall. (Previous inspection May 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Dr Ivan Camphor (Heatherlands Medical Centre) on 27 February 2018 as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved patients and treated them with compassion, kindness, dignity and respect.
The practice had reviewed and introduced new measures in order to improve access to appointments Patients reported they could access appointments when needed, routine, urgent appointments and home visits were available.
Staff worked well together as a team, knew their patients well and all felt supported to carry out their roles.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
Review significant events and complaints annually in order to identify themes and trends.
Review the practice’s safeguarding policy to include reference or links to related legislation and guidance.
Review the practice’s training plan to identify core training at frequency and level appropriate to roles in order to monitor training effectively.
Review the protocol for dealing with patient letters to identify specific criteria to follow.
Chief Inspector of General Practice
This is the report of findings from our inspection of Dr Ivan Camphor, Heatherland Medical Centre. The practice is registered with the Care Quality Commission to provide primary care services.
We undertook a planned, comprehensive inspection on 7 January 2015 at the practice location in Wirral, Merseyside. We spoke with patients, relatives, staff and the practice management team.
The practice was rated overall as good. They provided effective, responsive care that was well led and addressed the needs of the population it served. The service was safe, caring and compassionate.
Our key findings were as follows:
In addition the provider should:
Chief Inspector of General Practice