Archived: Morris Care Centre

Updated 27 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The service had been identified for use by the Local Authority as a designated care setting for people discharged from hospital with a positive COVID-19 status. This targeted inspection was to ensure the service was compliant with infection prevention and control measures.

This inspection took place on 18 January 2022 and was announced. We gave the service 20 hours notice of the inspection.

Updated 27 January 2022

About the service

Morris Care Centre is a nursing home providing personal and nursing care to 83 people. The service can support up to 96 people.

Morris Care Centre is situated in three Courts. Ercall Court is a small house accommodating 11 people living with dementia. The environment in Ercall Court is dementia friendly to assist people to find their way around.

Wellington Court and Wrekin Court are situated within the same building, people living there have complex nursing needs. Aids and adaptations are in place to assist people with their mobility and to promote their independence. People have access to three gardens located around the building.

People’s experience of using this service and what we found

People felt safe living in the home and staff were aware of their responsibility of safeguarding them from the risk of potential abuse. Risk management and the implementation of assessments helped to mitigate the risk of harm to people. People were cared for by sufficient numbers of staff who had been recruited safely. People were supported by skilled staff to take their prescribed medicines. Hygiene standards within the home were maintained to reduce the risk of avoidable infections. Lessons were learnt when things went wrong to ensure there were no reoccurrence.

Staff were supported and made to feel valued and people felt safe and comfortable with the support they received. Staff were proud of the care and support they provided, to ensure people's specific needs were met at a high standard. Staff had access to training and skills learnt were implemented to ensure people received person centred care. The provider worked with other agencies to ensure people received a seamless service. The environment was suitable to meet people's needs. People were supported by staff to drink and eat enough to promote their health. People had access to healthcare services to promote their physical and mental health.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by staff who were kind, compassionate and demonstrated a good understanding of their needs. People were encouraged to be involved in decisions about their care and support needs. People’s right to privacy and dignity was respected by staff.

The provider had good systems in place to ensure comprehensive pre- admissions assessments were carried out with people's involvement. This ensured their move into home was safe, effective and reflective of their specific needs.

Innovative communication tools were in place to enable people to express their needs, have a say about their care, support and to ensure they live a fulfilled life. People had access to a variety of social activities to ensure they always had something to look forward to and to have different social experiences. People are supported by staff to have a positive presence within their local community. People and staff's ethnicity, culture and religion were celebrated. There was a positive emphasis and inclusion of Lesbian, gay bisexual and transsexual (LGBT).

People were supported by staff to maintain and celebrate meaningful relationships. People could be confident their complaints would be listened to, taken seriously and acted on.

People were cared for by skilled staff at the end of their life to ensure they were pain free and comfortable. The provider went above and beyond to ensure people's end of life wishes were met and that both their families and staff were supported during and after the person's end of life.

There was a positive culture in the home where people were encouraged to be involved in running the home. Various systems were in place to capture people's views and opinion with regards to the quality of the service provided. People's involvement in the recruitment of staff and the assessment during the probationary period ensured all staff were suitable to work in the home.

There was a clear management structure in place and people knew who was running the home. The registered manager ensured they were accessible to people who used the service, relatives and staff to provide support and guidance if and when needed.

The registered manager understood the duty of candour and lessons were learnt when things went wrong. There was a strong emphasis on continuing improvement, to ensure people received positive experiences and to promote their wellbeing. The provider engaged with the public and other agencies to ensure people received an effective service. The provider’s governance ensured the routine review and monitoring of the home to ensure people received an good service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Good (published 30 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.