26 September 2013
During a routine inspection
Comments received from patients included:
'I've never had any problems'; 'I have no complaints' and 'I can honestly say I've found this practice excellent and I'd rate it 10/10.'
The practice had secure systems in place for the management of paper and electronic records. We saw that there was a process in place to archive older paper records by scanning them into the electronic system. This ensured that accurate information that may be required for a patient's care and treatment needs were available. Updated records helped to accurately describe the contact patient's had with the service and the actions taken to provide appropriate care and treatment.
The practice provided patients' with a range of health care information leaflets and information on the practice and the complaints procedure was on display in the waiting room.